Shipping and Return Policy
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
As we make all orders from base materials, we charge a "restocking charge" on unneeded products. We also charge a restocking charge for products ordered but cancelled after the product is built. This is to cover our repackaging and handling. Customers pay the cost of return freight.
RESTOCKING CHARGE SCHEDULE
1. ALL PRE-MADE Series and WORKBENCHES INCLUDING ACCESSORIES in standard sizes and colors will be charged 20%. (APPLICABLE ON ALL INDIVIDUAL ITEMS)
2. Chemical Resistant tops will be charged an additional 5% restocking charge, above those listed above.
3. Any bench in a custom size or color are non-returnable, as we will have a difficult time reselling them.
4. No product shall be returned after 30 days of receiving the Items.
DEFECTIVE PRODUCTS UPON ARRIVAL
No return of defective product is ever required. (We may ask for an electronic photo in cases where we have not seen the problem before).
Please be aware we have a long-term relationship with proven carriers we trust as long you choose and accept to go with our freight company; we will guarantee to take responsibility for any damage which might occur during the transit.
If you receive clearly visible defective products due to handling issue during the transit: Digital Workbench will either refund the entire purchase price including freight and tax (if any) or replace the product or component that is defective and pay for the freight
If you choose to use your own freight account, we will not take responsibility for any damage which might occur during the transit and will not guarantee the promised shipping arrival date as estimated prior of ordering.
DIGITAL WORKBENCH LAWYERS LIABILITY STATEMENT:
In no case shall Digital Workbench Inc, its distributors, employees, related divisions, and other entities be responsible for any direct, consequential or indirect damage caused by the use, inability to use, or incorrect use of our products. Our liability shall be limited to replacement of product or a full refund.
Please, if a workbench is found to be defective in a way that could lead to an accident, take it out of service and tag it as dangerous until replacements or replacement parts are received and assembled. Dangerous products should not be put into open waste disposal systems until they have been made unusable, so that no third party can reclaim them and be injured.
1-800 390 8757