Digital Workbench Inc.
Last Updated: [28th January 2026]
Digital Workbench Inc. (“Digital Workbench”, “Company”, “we”, “our”, “us”) is committed to protecting the privacy and security of personal information collected through our website www.digitalworkbench.com and any associated digital platforms (the “Site”).
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our Site or engage our services.
1. Information We Collect
We may collect the following categories of personal information:
a) Information You Provide Voluntarily
- Full name
- Company name
- Job title
- Email address
- Phone number
- Billing and shipping addresses
- Payment-related information (processed via third-party providers)
- Any information submitted through contact forms, RFQs, or inquiries
b) Information Collected Automatically
When you use our Site, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and interaction data
- Referring website
This information is collected through cookies and similar technologies for analytics and performance purposes.
2. How We Use Your Information
We use personal information for the following purposes:
- To respond to inquiries and RFQs
- To provide products and services
- To process transactions and invoices
- To communicate regarding projects, orders, or support
- To improve website functionality and user experience
- To comply with legal and regulatory obligations
We do not sell personal information.
3. Legal Basis for Processing
We collect and process personal information based on:
- Your consent
- Performance of a contract
- Legitimate business interests
- Legal and regulatory requirements
We may share personal information with:
- Internal employees and authorized contractors
- Service providers (IT, hosting, logistics, accounting)
- Payment processors (where applicable)
- Legal or regulatory authorities when required by law
We do not share personal information with third parties for marketing purposes.
5. Payment Processing
Digital Workbench primarily processes payments through bank transfers and wire transfers under agreed net payment terms with enterprise, government, and industrial clients. Payments are typically made via invoicing in accordance with contractual agreements and approved credit terms.
In certain cases, Digital Workbench may also accept credit card payments through secure third-party payment processors. Digital Workbench does not store or retain full credit card information. All card transactions are handled directly by third-party providers in compliance with PCI-DSS security standards.
Any payment-related information collected is used solely for the purpose of processing transactions and fulfilling contractual and financial obligations.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic
- Improve performance
- Enhance user experience
You may disable cookies through your browser settings, but some features of the Site may not function properly.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill business and contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
8. Data Security
Digital Workbench implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no data transmission or storage system can be guaranteed to be 100% secure.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal information
- Request correction or deletion
- Withdraw consent
- Restrict or object to processing
Requests can be submitted by contacting us using the information below.
10. Third-Party Websites
Our Site may contain links to third-party websites. Digital Workbench is not responsible for the privacy practices or content of external sites.
11. Children’s Privacy
Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
12. International Users
By using our Site, you acknowledge that your personal information may be transferred to and processed in Canada and the United States, where data protection laws may differ from those in your jurisdiction.
13. Changes to This Privacy Policy
Digital Workbench reserves the right to update this Privacy Policy at any time. Updates will be posted on this page and become effective immediately upon publication.
14. Contact Information
For privacy-related questions, requests, or concerns, please contact:
Digital Workbench Inc.
5000 Yonge Street, Suite 1901
Toronto, ON, M2N 7E9
Canada
Email: info@digitalworkbench.com
Phone: +1 800-390-8757